If the goods are faulty
You may be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you think that there is a fault with an item you have received, please let us know straight away by contacting us by email [email protected]
Please include as many details as possible about the order and the problem with the goods.
Please choose carefully.Â We do not normally give refunds if you simply change your mind or make a wrong decision.Â You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do.
You are responsible for the costs of returning goods to us. Any goods returned are your responsibility until they reach our shop. You may return the item in person at our shop. If you are posting your return item, please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to:
272 Glen Eira Road,
Elsternwick , 3185, VIC
Delivery – Where is my item?
Little Green Footprints is committed to providing exceptional customer service and quality products.Â We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
If you require your item to be received quicker than the above, you may pick up your item from our shop at no extra charge. Please contact a Little Green Footprints staff prior to your purchase, to advise pick up time. This will ensure that your item is packed and ready for pick up.
Little Green Footprints currently ships only within Australia.
Top Up Shipping Payment
WeÂ endeavour to make sure the shipping charges are correct however, a “Top up Shipping” payment may be required at times before your order is dispatched if:
â¢ The products ordered exceed the maximum weight and size for the quoted shipping charge;
â¢ The delivery address is not within the standard Metropolitan area.
In this event, a Little Green Footprints staff will be in contact with you to advise.
Delivery to a Hospital or Business:
When deliveries are made to a central delivery point such as a reception or mail room, it is part of our terms and conditions for the service we provide, that our part of the delivery process has been completed once your gift has been delivered to and signed for by a member of staff at the central delivery point.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
When purchasing fromÂ Little Green Footprints your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centreÂ [email protected]
Still have questions?
Feel free to contact Little Green Footprints for any other questions you may have.
We will be more than happy to assist.
Thank you for shopping with Little Green Footprints.